FAQ

GENERAL QUESTIONS:

DO YOU GIFT WRAP?

Yes! Please select the gift wrapping option at check out.

DO YOU SHIP WORLDWIDE?

At the moment, we only ship to the US. For shipping outside of the US, please email our support team at hello@lotte321.com 

HOW DO I BUILD MY OWN GIFT BOX?

To build your own gift box, click here! For any assistance on building your own box, please contact custom@lotte321.com.

I WANT TWO MONOGRAMS ON MY BOX (ex. NAME and DATE). IS THAT AN OPTION?

Our lacquer box price includes one monogram (name, initials OR date). If you’d like a second monogram, please email custom@lotte321.com with your order number. A $10 surcharge applies.

WHAT MAKES YOUR GIFT BOXES DIFFERENT?

Unlike other sites, we offer a high quality, lacquer, keepsake box as the base. Lacquer boxes are sophisticated and timeless, and a gift within itself! The items inside are an added bonus.

I WANT TO BUILD BOXES TO ASK MY BRIDESMAIDS and MAID OF HONOR. HOW DO I DO THAT?

Amazing! Click here to get started! Create a box for each friend and add to cart. If you have any questions, need assistance or can’t find exactly what you’re looking for, reach out to our customization team for help at custom@lotte321.com.

WHAT DOES LOTTE321 MEAN?

To read about our brand name and story, click here

RETURNS:

DO YOU OFFER RETURNS OR EXCHANGES?

Due to the customization of our site, returns and exchanges are not accepted. If a product comes damaged or broken, please email hello@lotte321.com to remedy the situation. Other returns will be handled on a case by case basis and shipping fees may apply. 

CHARITY:

WHERE ARE YOU DONATING TO THIS MONTH?

Each month, we donate 15% of all proceeds to a partner charity. To read about this month’s charity, click here


For any other questions, concerns or comments, please email hello@lotte321.com! Please allow 24-48 business hours for a response (although, it’ll probably be way quicker)!